How to reach Citt.ai, for support and company details.

Support email

Email support@citt.ai. Include the account email and the page where the issue happened when you can.

We typically reply to support emails within 24 hours.

For day-to-day product help, start with the Support page. Signed-in therapists and clients can also use the in-app Help centre.

Office

This is the Cape Town office of the company that operates Citt.ai. We do not publish a public phone number on this page.

Legal entity

Citt.ai is operated by DECLAN AHERN (PTY) LTD, registered in South Africa.

Related pages: Refund and cancellation policy, Privacy, Terms, and Trust and Safety.

If you are in crisis

Citt.ai is not an emergency service, and it is not a replacement for a therapist or emergency services. If you are in immediate danger, contact local emergency services now. If a client in care sends a crisis message, Citt.ai returns region-aware crisis guidance and alerts the assigned therapist. See Trust & Safety for how screening works.

Read Trust and Safety.